Support

How can we help?

Email usama.rahim@icloud.com. We usually reply within 2 business days.

Never send your password, full playlist URLs with credentials, or payment details. We will never ask for them.

What to include

App version (shown on the App Store page under Version History) and device model
iOS or iPadOS version
What you were doing, what you expected, and any error message
A screenshot, with your server address and username hidden

Frequently asked questions

I can't sign in

Check the server URL (include http:// or https:// and the port if your provider gave one), username and password. Make sure your subscription is active. Connection limits and account problems come from your provider, so contact them first.

A channel or video won't play

Try the other playback engine in the player toolbar. Some formats or codecs may not be supported, and streams can be offline at the provider's end. Check your internet connection too.

Channels are missing or my subscription expired

Catalogues, subscriptions and renewals are managed by your provider. We don't sell subscriptions or have access to your account.

My download failed or stopped

Only compatible direct video files can be downloaded. Your provider may refuse downloads or limit connections, and iOS can pause background transfers when storage or network is low or after the app is force-quit. Retry from Downloads.

Where are my downloads?

Open Profile, then Downloads. Movies are listed individually and episodes are grouped in series folders. Downloads are stored inside the app and are removed if you delete the app.

Do you offer an IPTV subscription?

No. Arab IPTV Player doesn't sell, supply or recommend any IPTV service, playlist or activation code.

Delete your data

Arab IPTV Player has no user accounts and we don't keep your data on our servers, so everything is on your device.

Remove everything: open Profile and tap Disconnect & remove saved data. This deletes saved logins, profile name, favourites, recently watched, resume positions and download records.
Remove downloaded videos: open Downloads and delete individual items or series.
Remove the app: delete Arab IPTV Player from your device. iOS may keep Keychain items after the app is deleted, so disconnect first.
Support emails: write to usama.rahim@icloud.com and we'll delete your correspondence within 30 days.

This does not delete your account with your IPTV provider. Contact them for that.

Report content or copyright concerns

Arab IPTV Player doesn't host content. See our Copyright & Takedown page.